Terms of Participation

These Premium Partner Terms of Participation (“Terms”) govern your participation in the My Good Movers Premium Partner Program (the “Program”). By clicking “I Agree,” creating a Partner account, purchasing any Premium Partner Services, or otherwise participating in the Program, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a company, you represent that you have the authority to bind that company to these Terms.

The Premium Partner Program
The Program enables eligible moving companies to advertise their services through My Good Movers by purchasing Premium Placement, customer Leads, live call transfers, advertising campaigns, and other promotional services offered from time to time. My Good Movers is an advertising and lead-generation platform that connects consumers with independent moving companies. My Good Movers is not a moving company, carrier, broker, freight forwarder, or transportation provider and does not perform moving services or guarantee the performance of any Partner. Participation in the Program does not create any partnership, joint venture, employment, agency, or franchise relationship between you and My Good Movers.
Eligibility
To participate in the Program, you must be a legally established moving company authorized to provide moving services in the jurisdictions in which you operate. Moving brokers, freight brokers, lead aggregators, referral services, and similar intermediaries are not eligible to participate in the Program. You represent and warrant that you maintain all licenses, permits, registrations, insurance, USDOT numbers, MC authority (where applicable), and other approvals required by law. You are responsible for maintaining accurate business information in your Partner account, including your contact details, service areas, pricing, licenses, and insurance information. You must promptly notify My Good Movers of any material changes affecting your eligibility or business operations.
My Good Movers reserves the right to approve, reject, suspend, or remove any Partner from the Program where it reasonably believes that continued participation may present legal, operational, or reputational risks.
Premium Placement
Premium Placement is an advertising service designed to increase your visibility on the Platform. The placement, order, appearance, and visibility of Partner listings are determined solely by My Good Movers and may change from time to time. Premium Placement does not constitute an endorsement or guarantee of customer inquiries, sales, revenue, search rankings, or business opportunities. Unless expressly stated in the applicable Commercial Schedule, participation in the Program does not grant any geographic or market exclusivity. “Commercial Schedule” means the commercial information applicable to the Partner’s participation in the Program, including the applicable Premium Partner Services, fees, billing terms, Lead Credits, subscription period, and other service-specific or commercial terms, as specified on the Platform, website, webpage, Partner account, order form, proposal, invoice, or other written or electronic communication made available to or agreed with the Partner by My Good Movers, as may be updated from time to time in accordance with this Agreement.
Leads
My Good Movers may deliver customer inquiries (“Leads”) through online forms, telephone calls, live call transfers, email, SMS, APIs, or other communication methods. A “Qualified Lead” generally means a genuine customer inquiry containing reasonably complete contact information that has been successfully delivered to you. Duplicate Leads previously delivered to you, spam, fraudulent inquiries, automated submissions, and other invalid inquiries are not Qualified Leads.
If you believe that a Lead is invalid, you must submit a dispute through the Partner Portal within 24 hours after receiving the Lead. My Good Movers will review the dispute in good faith and may issue a replacement Lead or Lead Credit where appropriate. Except as required by law, cash refunds will not be issued for disputed Leads.
Fees, Billing and Refunds
Participation in the Program is subject to payment of the fees set out in the Commercial Schedule, which forms part of these Terms. Subscription fees are billed in advance. Lead fees, live call transfer fees, advertising charges, and other usage-based charges may be billed separately or deducted from available Lead Credits. Except as required by law, all fees paid to My Good Movers are non-refundable. The Premium Placement fee is earned upon commencement of the applicable billing period and is not refundable, regardless of the number of Leads, customer inquiries, or business opportunities generated.
Lead Credits have no cash value, are non-transferable, and may only be used for eligible services under the Program. Unless otherwise specified in the Commercial Schedule, unused Lead Credits remain available while your subscription is active but expire automatically if your participation in the Program is terminated. Failure to pay any fees when due may result in suspension or termination of your participation in the Program.
Partner Responsibilities
You agree to conduct your business professionally and in compliance with all applicable laws. You are solely responsible for the services you provide to customers, all communications with customers, and any agreements entered into with customers. You shall maintain all required licenses and insurance, provide accurate information to customers, respond to Leads in a timely manner, safeguard customer information, and comply with the Partner Guidelines and other policies published by My Good Movers. You shall not submit false information, manipulate customer reviews, misuse customer data, interfere with the operation of the Platform, or engage in fraudulent, deceptive, or unlawful conduct. “Partner Guidelines” means the guidelines, standards, rules, requirements, and policies applicable to a Partner’s participation in the Program and use of the Platform, including requirements relating to Partner conduct, customer interactions, business practices, use of customer information, advertising, and Platform usage, as made available by My Good Movers through the Platform, website, webpage, Partner account, or other written or electronic communication, as may be updated from time to time in accordance with this Agreement.
Intellectual Property and Privacy
My Good Movers and its licensors retain all right, title, and interest in and to the Platform, including its software, technology, databases, content, trademarks, logos, service marks, business methods, and all related intellectual property rights. Except for the limited rights expressly granted under these Terms, no ownership or license is transferred to you.
You grant My Good Movers a non-exclusive, worldwide, royalty-free license during your participation in the Program to use your business name, trademarks, logos, ratings, reviews, photographs, and other marketing materials solely for operating, promoting, and marketing the Platform and the Program.
Customer information provided through the Platform shall be used solely for responding to customer inquiries and providing moving services. You agree to comply with all applicable privacy and data protection laws and shall not sell, disclose, or use customer information for any purpose unrelated to the services requested by the customer. You are responsible for maintaining appropriate safeguards to protect customer information and shall promptly notify My Good Movers of any actual or suspected unauthorized access to such information.
My Good Movers and its service providers may monitor, record, and analyze customer interactions, telephone calls, Lead activity, advertising performance, and Platform usage for quality assurance, fraud prevention, dispute resolution, analytics, service improvement, and legal compliance, to the extent permitted by applicable law.
Suspension and Termination
You may cancel your participation in the Program at any time by providing notice through your Partner account or by contacting My Good Movers before the start of your next billing cycle. Cancellation will stop future recurring charges but will not entitle you to a refund of fees already paid. Unless otherwise specified in the applicable Commercial Schedule, your Premium Placement will remain active until the end of the current billing period.
My Good Movers may suspend or terminate your participation in the Program immediately if you fail to pay applicable fees, no longer satisfy the eligibility requirements, provide false or misleading information, lose any required license or insurance, engage in fraudulent, deceptive, or unlawful conduct, repeatedly receive substantiated customer complaints, materially breach these Terms, or where My Good Movers reasonably determines that your continued participation could expose the Platform, its users, or its reputation to legal, operational, or commercial risk.
Upon termination, your right to participate in the Program will immediately cease. Any outstanding payment obligations shall remain payable, and any unused Lead Credits shall expire unless otherwise provided in the applicable Commercial Schedule or required by applicable law.
Disclaimer of Warranties
The Platform and all Premium Partner Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by applicable law, My Good Movers disclaims all warranties, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, or uninterrupted operation.
Without limiting the foregoing, My Good Movers does not guarantee the number of Leads delivered, customer conversions, sales, revenue, advertising impressions, search engine rankings, return on investment, or any other commercial outcome arising from your participation in the Program.
Limitation of Liability and Indemnification
To the fullest extent permitted by law, My Good Movers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, customers, or data, arising out of or relating to the Program or these Terms.
My Good Movers’ total aggregate liability arising out of or relating to these Terms shall not exceed the greater of (a) the total fees paid by you to My Good Movers during the three (3) months immediately preceding the event giving rise to the claim, or (b) US$500.
You agree to defend, indemnify, and hold harmless My Good Movers, its affiliates, officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, fines, penalties, and expenses (including reasonable attorneys’ fees) arising out of or relating to (i) your moving services, (ii) your breach of these Terms, (iii) your violation of applicable law, (iv) your negligence, fraud, or willful misconduct, or (v) your infringement of any third-party rights.
Changes to the Program and Electronic Acceptance
My Good Movers may modify these Terms, the Commercial Schedule, the Partner Guidelines, the Lead Qualification Policy, or any aspect of the Program from time to time. Material changes will become effective upon reasonable notice provided through the Platform, email, or other electronic means. Your continued participation in the Program after such changes become effective constitutes your acceptance of the revised Terms. “Lead Qualification Policy” means the criteria, rules, and procedures established by My Good Movers for determining whether a customer inquiry constitutes a Qualified Lead and for the submission, review, and resolution of Lead disputes, including the eligibility of a Lead for replacement or Lead Credit, as made available through the Platform, website, webpage, Partner account, or other written or electronic communication, as may be updated from time to time in accordance with this Agreement.
By clicking “I Agree,” creating a Partner account, purchasing Premium Partner Services, or otherwise participating in the Program, you consent to transact electronically and agree that your electronic acceptance constitutes a legally binding electronic signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act), the Uniform Electronic Transactions Act (UETA), and other applicable laws. You also consent to receive notices, invoices, disclosures, and other communications electronically.
Governing Law, Dispute Resolution and Miscellaneous
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or the Program shall be governed by and construed in accordance with the laws of England and Wales. The parties shall first seek to resolve any dispute through good faith discussions. If the dispute cannot be resolved within thirty (30) days, it shall be finally resolved by arbitration in accordance with the Rules of the London Court of International Arbitration (LCIA). The seat of arbitration shall be London, England, and the proceedings shall be conducted in the English language. Nothing in this clause shall prevent either party from seeking interim or injunctive relief from a court of competent jurisdiction to protect its intellectual property rights or Confidential Information. To the fullest extent permitted by applicable law, each party agrees that any arbitration or legal proceeding shall be conducted solely on an individual basis. Neither party shall bring or participate in any class, collective, representative, consolidated, or similar proceeding, and the arbitrator shall have no authority to hear or determine any such claims.
You may not assign or transfer these Terms without My Good Movers’ prior written consent. My Good Movers may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure by either party to enforce any provision shall not constitute a waiver of that provision or any other provision.
These Terms, together with the applicable Commercial Schedule, Partner Guidelines, Lead Qualification Policy, and any policies expressly incorporated by reference, constitute the entire agreement between you and My Good Movers regarding the Program and supersede all prior discussions, understandings, or agreements relating to the subject matter hereof.
For questions regarding these Terms or the Program, please contact My Good Movers at support@mygoodmovers.com